**Smile Shop Return Policy**

Thank you for shopping at Smile Shop! We strive to ensure that all our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.

**Return Period:**
- We accept returns within 14 days from the date of purchase.

**Eligibility for Returns:**
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

**Non-Returnable Items:**
- Certain items are non-returnable, including but not limited to:
- Personalized or customized items.
- Items marked as final sale.
- Perishable goods.

**Return Process:**
1. Please contact our customer service team at [contact email/phone number] to initiate the return process and obtain a Return Merchandise Authorization (RMA) number.
2. Pack the item securely along with all original packaging and documentation.
3. Clearly mark the RMA number on the outside of the package.
4. Ship the item back to us at [return address].
5. Once we receive your returned item, our team will inspect it and notify you of the status of your refund or exchange.

**Refund Policy:**
- If your return is approved, we will initiate a refund to your original method of payment. Please note that shipping fees are non-refundable.

**Exchange Policy:**
- If you wish to exchange your item for a different size, color, or product, please contact our customer service team. Exchanges are subject to availability.

**Damaged or Defective Items:**
- In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.

**Contact Us:**
- If you have any questions about our return policy or need further assistance, please don't hesitate to contact us at [contact email/phone number].

Thank you for choosing Smile Shop. Your satisfaction is our priority!