Smile Shop Refund Policy

At Smile Shop, we want to ensure your shopping experience is enjoyable and worry-free. If you're not completely satisfied with your purchase, we offer a straightforward refund policy to provide you with peace of mind.

Eligibility for Refunds:

• To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.
• Refunds are only applicable within 14 days from the date of purchase.

Refund Process:

1. Contact our customer service team at [contact email/phone number] to initiate the refund process and obtain a Return Merchandise Authorization (RMA) number.
2. Pack the item securely along with all original packaging and documentation.
3. Clearly mark the RMA number on the outside of the package.
4. Ship the item back to us at [return address].
5. Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund.
6. If approved, we will initiate the refund to your original method of payment. Please note that shipping fees are non-refundable.

Refund Exceptions:

• Certain situations may not be eligible for a refund, including:
  • Items returned after the 14-day refund period.
  • Items that are not in their original condition or packaging.
  • Final sale items.
  • Perishable goods.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly, which may include providing a replacement item or issuing a refund.

Contact Us:

• If you have any questions or concerns regarding our refund policy or need further assistance, please don't hesitate to reach out to our customer service team at [contact email/phone number].

Thank you for shopping at Smile Shop. Your satisfaction is our priority, and we appreciate your business!